Worldwide Limited
Warranty and
Technical Support
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English ................................................................................. 1
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NOTEBOOK PRODUCTS
WORLDWIDE LIMITED WARRANTY AND
TECHNICAL SUPPORT
This document includes Limited Warranty information for notebook products
purchased in Europe, Middle East, and Africa (EMEA). Refer to the section that
is appropriate for the geographic location where you purchased your computer.
Europe, Middle East, and Africa (EMEA)
General Terms
THIS LIMITED WARRANTY APPLIES TO COMPAQ BRANDED HARDWARE
PRODUCTS SOLD BY OR LEASED FROM HEWLETT-PACKARD COMPANY,
ITS SUBSIDIARIES, AFFILIATES, AUTHORIZED RESELLERS, OR COUNTRY
DISTRIBUTORS (COLLECTIVELY REFERRED TO IN THIS LIMITED
WARRANTY AS “COMPAQ”). EXCEPT AS EXPRESSLY SET FORTH IN THIS
LIMITED WARRANTY, COMPAQ MAKES NO OTHER WARRANTIES OR
CONDITIONS, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. COMPAQ EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED
WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION
TO THE LIMITED WARRANTY PERIOD. SOME STATES OR COUNTRIES DO
NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS
OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES,
SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY
NOT APPLY TO YOU.
This Limited Warranty is applicable in all countries and may be enforced in
any country where Compaq or its authorized service providers offer warranty
service subject to the terms and conditions set forth in this Limited Warranty.
However, warranty service availability and response times may vary from
country to country and may also be subject to registration requirements in the
country of purchase.
Compaq warrants that the Compaq hardware product and all the internal
components of the product that you have purchased or leased from Compaq
are free from defects in materials or workmanship under normal use during the
Limited Warranty Period. The Limited Warranty Period starts on the date of
purchase or lease from Compaq. Your dated sales or delivery receipt, showing
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the date of purchase or lease of the product, is your proof of the purchase or
lease date. You may be required to provide proof of purchase or lease as a
condition of receiving warranty service. You are entitled to warranty service
according to the terms and conditions of this document if a repair to your
Compaq branded hardware is required within the Limited Warranty Period.
Free hardware technical support is available for a period of one year from
the date of purchase.
This Limited Warranty extends only to the original purchaser or lessee of this
Compaq branded product and is not transferable to anyone who obtains
ownership of the Compaq branded product from the original purchaser or lessee.
Compaq products are manufactured using new materials or new and used
materials equivalent to new in performance and reliability. Spare parts may be
new or equivalent to new. Spare parts are warranted to be free from defects in
material or workmanship for ninety (90) days or for the remainder of the
Limited Warranty Period of the Compaq hardware product in which they are
installed, whichever is longer.
During the Limited Warranty Period, Compaq will repair or replace the
defective component parts or the hardware product. All component parts or
hardware products removed under this Limited Warranty become the property of
Compaq. The replacement part or product takes on either the Limited Warranty
status of the removed part or product or the ninety (90) day limited warranty of
the spare part. In the unlikely event that your Compaq product has a recurring
failure, Compaq, at its discretion, may elect to provide you with a replacement
unit of Compaq’s choosing that is at least equivalent to your Compaq branded
product in hardware performance. Compaq reserves the right to elect, at its sole
discretion, to give you a refund of your purchase price or lease payments (less
interest) instead of a replacement. This is your exclusive remedy for defective
products.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON
YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA.
BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA
AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL
INFORMATION. COMPAQ IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS
OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. COMPAQ IS
NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY
PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY COMPAQ
WHEN THE PRODUCT IS MANUFACTURED.
Compaq does not warrant that the operation of this product will be uninterrupted
or error-free. Compaq is not responsible for damage that occurs as a result of
your failure to follow the instructions that came with the Compaq branded
product.
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This Limited Warranty does not apply to expendable parts. This Limited
Warranty does not extend to any product from which the serial number has been
removed or that has been damaged or rendered defective (a) as a result of
accident, misuse, abuse, or other external causes; (b) by operation outside the
usage parameters stated in the user documentation that shipped with the product;
(c) by the use of parts not manufactured or sold by Compaq; or (d) by
modification or service by anyone other than (i) Compaq, (ii) a Compaq
authorized service provider, or (iii) your own installation of end-user replaceable
Compaq or Compaq approved parts if available for your product in the servicing
country.
These terms and conditions constitute the complete and exclusive warranty
agreement between you and Compaq regarding the Compaq branded product
you have purchased or leased. These terms and conditions supersede any prior
agreements or representations—including representations made in Compaq sales
literature or advice given to you by Compaq or an agent or employee of
Compaq—that may have been made in connection with your purchase or lease
of the Compaq branded product. No change to the conditions of this Limited
Warranty is valid unless it is made in writing and signed by an authorized
representative of Compaq.
Limitation of Liability
IF YOUR COMPAQ BRANDED HARDWARE PRODUCT FAILS TO WORK AS
WARRANTED ABOVE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE
REPAIR OR REPLACEMENT. COMPAQ’S MAXIMUM LIABILITY UNDER THIS
LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE
YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR
REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION
IN CONDITIONS OF NORMAL USE.
COMPAQ IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR
THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST
PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES. COMPAQ IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD
PARTY OR MADE BY YOU FOR A THIRD PARTY.
THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE
SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A
TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY),
A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF
LIABILITY CANNOT BE WAIVED OR AMENDED BY
ANY PERSON. THIS
LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE
ADVISED COMPAQ OR AN AUTHORIZED REPRESENTATIVE OF COMPAQ
OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION OF
LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL
INJURY.
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THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY
ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR
FROM COUNTRY TO COUNTRY. YOU ARE ADVISED TO CONSULT
APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF
YOUR RIGHTS.
Options
Compaq warrants that the Compaq option you have purchased from Compaq, or
a Compaq authorized reseller is free from defects in material and workmanship
under normal use for the period specified in the warranty document that ships
with the option or, for the remaining warranty period of the Compaq hardware
product in which the option is being installed , whichever period is the longer
but not to exceed a total of three (3) years from the date of purchase of the
Compaq option. The warranty period starts from the date of purchase from
Compaq or a Compaq authorized reseller. Your dated sales or delivery receipt,
showing the date of purchase of the product, is your warranty start date.
Non-Compaq hardware products are provided “as is.” However, non-Compaq
manufactures or suppliers do provide their own warranties to you. It is your
responsibility to contact non-Compaq manufacturers or suppliers for their
warranty support
Software
COMPAQ DOES NOT WARRANT SOFTWARE PRODUCTS, INCLUDING ANY
SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY
COMPAQ.
Compaq’s only obligations with respect to software distributed by
Compaq under the Compaq brand name are set forth in the applicable end-user
license or program license agreement. However, non- Compaq manufacturers,
suppliers, or publishers may provide their own warranties directly to you. If the
removable media on which Compaq distributes the software proves to be
defective in materials or workmanship within ninety (90) days of purchase, your
sole remedy shall be to return the removable media to Compaq for replacement.
Software Technical Support
Software Technical Support for your Compaq Software, Compaq pre-installed
third-party software and third-party software purchased from Compaq is
available from the Compaq via multiple contact methods including electronic
media and telephone for ninety (90) days from date of purchase. See
“Contacting Compaq” for online resources and telephone support.
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Software Technical Support includes assistance the following, but not limited to:
Answering you installation questions (how to, first steps, and prerequisites)
Setting up and configuring the software (how-to and first steps). Excludes
system optimization, customization and network configuration.
Interpreting system error messages.
Isolating system problems to software usage problems.
Obtaining Compaq care pack information or updates.
Software technical support does NOT include assistance with:
Generating or diagnosing user generated programs or source codes
Installation of non-Compaq products.
Contacting Compaq
If your product fails during the warranty period and the suggestions in the
product documentation do not solve the problem, you can receive support by
doing the following:
Locate your nearest Compaq Support location at
www.compaq.com/consumersupport
Contact your authorized Compaq dealer or Authorized Service Provider
Be sure to have the following information available before you call Compaq:
– Product serial number,
product id, and model number
– Applicable error messages
– Add-on options
– Operating system
– Third-party hardware or software
– Detailed questions
Types of Warranty Service
To enable Compaq to provide the best possible support and service in the
Warranty period, Compaq strongly encourages customers to accept the use of, or
to employ available support technologies provided by Compaq. This includes
diagnostics, configuration assist tools, and notably, Compaq’s remote support
solutions (“Phone Home”) where appropriate. If you choose not to deploy
available remote support capabilities, additional costs may be incurred due to
increased support resource requirements.
If the notebook product is not normally sold by Compaq in the country of use, it
must be returned for service to a country in which it is sold and supported
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Note: Notebook products have regional support and service in selected countries.
Notebook PCs may be supported only in the country in which they are
purchased and marketed. If you are outside the country of purchase, you must
cover the cost of shipping your notebook to the appropriate authorized repair
site.
If you are uncertain about the support available for your notebook, please
contact Customer Care. Refer to the Worldwide Phone Numbers booklet for
more information.
Listed below are the types of warranty support service that may be applicable to
the product you have purchased.
BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP
DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL
INFORMATION. COMPAQ IS NOT RESPONSIBLE FOR DAMAGE TO OR
LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA.
COMPAQ IS NOT RESPONSIBLE FOR THE RESTORATION OR
REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN
SOFTWARE INSTALLED BY COMPAQ WHEN THE PRODUCT IS
MANUFACTURED.
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to deliver your Compaq
Hardware Product to an authorized service location for warranty repair. You
must prepay any shipping charges, taxes, or duties associated with transportation
of the product to and from the service location. In addition, you are responsible
for insuring any product shipped or returned and assume risk of loss during
shipping.
Customer Replaceable Parts
In countries where it is available, Compaq ships approved replacement parts
directly to you to fulfill your Compaq Hardware Product warranty. This will
save considerable repair time. After you contact Compaq and the fault diagnosis
identifies that the problem can be fixed using one of these parts, a replaceable
part can be sent directly to you. Once the part arrives, replace the defective part
pursuant to the provided instructions and documentation. If further assistance is
required, call the Compaq Technical Support Center and a technician will assist
you over the phone. In cases where the replacement part must be returned to
Compaq, you must ship the defective part back to Compaq within a defined
period of time, normally 15 days. The defective part must be returned with the
associated documentation in the provided shipping material. Failure to return the
defective product may result in Compaq billing you for the replacement.
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Service Upgrades
Compaq offers additional support and service coverage for your product. Some
support and related products may not be available in all countries. For
information on availability of service upgrades, refer to the Compaq website at
www.compaq.com/consumersupport.
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File name: 337483-A21.doc
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HP COMPAQ PRESARIO R3010EA Omistajan opas
- Tyyppi
- Omistajan opas
- Tämä käsikirja sopii myös
muilla kielillä
- English: HP COMPAQ PRESARIO R3010EA Owner's manual
- svenska: HP COMPAQ PRESARIO R3010EA Bruksanvisning
- italiano: HP COMPAQ PRESARIO R3010EA Manuale del proprietario
- Deutsch: HP COMPAQ PRESARIO R3010EA Bedienungsanleitung
- português: HP COMPAQ PRESARIO R3010EA Manual do proprietário
- dansk: HP COMPAQ PRESARIO R3010EA Brugervejledning
- français: HP COMPAQ PRESARIO R3010EA Le manuel du propriétaire
- español: HP COMPAQ PRESARIO R3010EA El manual del propietario
- Nederlands: HP COMPAQ PRESARIO R3010EA de handleiding